OUR SERVICES

Support Coordination

Ethical

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Empowering

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Participant-led

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Ethical ● Empowering ● Participant-led ●

Person-Centred. Rights-Driven

At Incite Collective, Support Coordination is more than just a service; it's a partnership. Our team works alongside NDIS participants, connecting them with supports that reflect their goals, culture, values, and aspirations. Guided by principles of dignity, autonomy, and justice, we help you navigate the NDIS with clarity and confidence on your own terms.

Our practice is grounded in person-centred values, recognising that every person is the expert in their own life. We prioritise:

  • Informed choice and control

  • Respect for your values, beliefs, and cultural identity

  • Freedom to take risks in pursuit of meaningful goals

  • Support without pressure, judgement, or pre-set pathways

We believe disability is not a deficit, but a result of structural and social barriers. Our Support Coordinators champion equal access, equity, and inclusion, and we challenge systems that don’t.

Support Coordination at Incite Collective is more than connecting services; it's about systemic change. We diligently engage in collective activism, contribute to reform efforts, and respond to critical findings.

What is Support Coordination?

Support Coordination helps you make the most of your NDIS plan. Our role is to walk beside you, not lead the way for you. We focus on what you want and need, supporting informed decision-making, building your capacity, and respecting your right to take control of your journey.

Why It’s Different With Us

We do support coordination differently.

  • Truly Independent: Our team is free from corporate agendas or provider pressures; we work for you.

  • Ethically Ambitious: We raise the bar for ethical practice and transparency in every interaction.

  • Culturally Responsive: We centre your culture, values, and beliefs in our planning and delivery.

  • Committed to Justice: Our work is grounded in transformative justice, addressing systemic inequality while fostering personal empowerment.

  • Self-Determined Practice: We honour your right to take risks, make decisions, and live a life that reflects who you are.

How we can support you

Support means different things to different people, and we honour that. Whether you're new to the NDIS or navigating a complex system, we walk alongside you to make your plan work for your life.

  • Understand your NDIS plan and use it effectively
    We break down your plan in plain language, help you set priorities, and show you how to get the most value out of your funded supports.

  • Connect with the right providers for you
    We help you find services that reflect your cultural identity, values, and goals—not just what’s available, but what’s right for you. We prioritise informed choice and never direct you to preferred providers.

  • Coordinate and monitor services
    We support you to build a network of reliable, respectful, and accountable services. We check in regularly to make sure everything is working—and make changes when it's not.

  • Navigate change, transitions, or crisis
    Life is full of shifts. Whether you’re moving house, changing providers, leaving school, or facing something unexpected, we’ll be there to guide you through transitions and critical moments.

  • Support you to navigate complex systems
    From housing to mental health, justice, or education, we help you navigate systems to access what you need and deserve. We understand how systems intersect, and we don’t back down when it’s time to speak up.

  • Build the skills and confidence to manage your own supports
    We’re not here to stay forever. Our goal is to build your confidence and capacity so you can manage your supports independently, if and when you choose.

Get in touch to talk through your situation. No pressure, just possibilities.

Social Work

Restoring dignity

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Navigating complexity

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Challenging systems

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Restoring dignity ● Navigating complexity ● Challenging systems ●

We’re here when life is complex,

not just when it’s clinical

Our social workers are dedicated supporters of social justice reform. Driven by the belief that access to education, employment, housing, and healthcare is a fundamental human right, we work tirelessly to ensure every individual can access these essential supports at the point of need.

We work with you, not for you. We recognise that each person’s experience is shaped not just by their circumstances, but by structural forces like poverty, discrimination, colonisation, and ableism. We prioritise:

  • Trauma-informed and culturally responsive practice

  • Supporting self-determination, within and beyond the NDIS

  • Practical help, not just paperwork

  • Collaboration with health, justice, housing and community services

We specialise in holistic practice, addressing the broader issues that affect your wellbeing, including family, housing, relationships, trauma, and systemic barriers. We bring qualified, compassionate professionals who know how to walk beside people.

Real support for real life

We bring culturally responsive and rights-based approaches to every interaction. Our practice is grounded in the principles of transformative justice and community care.

We don't just work in systems. We challenge them when they're not working.

Why It’s Different With Us

Traditional services often pathologise or individualise people’s challenges. We do the opposite. At Incite Collective, our social workers:

  • See the whole person, not just the diagnosis or the plan.

  • Acknowledge how systems and structures impact your everyday life.

  • Act with cultural humility, honouring your background, family, and community.

  • Provide ethical, collaborative support. No agendas, no assumptions.

  • Are committed to reducing harm and being part of the change we want to see in the world.

How we can support you

Our social work service is flexible, responsive, and tailored to your unique needs. We can support you with:

  • Crisis Support and Complex Life Transitions
    Help during periods of instability, loss, family breakdown, homelessness, or health crises.

  • Systems Navigation
    Support with housing, legal systems, mental health, Centrelink, guardianship, and protective services.

  • Capacity Building and Empowerment
    Building self-determination skills, emotional regulation, life planning, and decision-making confidence.

  • Therapeutic Support
    Strengths-based and person-centred emotional support grounded in your lived experience.

  • Cultural and Community Connection
    Respecting cultural identity, kinship, language, and healing traditions in all support planning and referrals.

  • Discrimination, social isolation, or systemic exclusion
    We listen deeply, amplify lived experience, and engage in collective activism to push for systems that uphold dignity and fairness

  • Complex Intersectional Barriers
    Including justice involvement, child protection, and disability

Get in touch to talk through your situation. No pressure, just possibilities.