ABOUT US

“Together, we’re building a world where

disability support is more than a service,

it’s a justice movement”

We’re here to do things differently.

Incite Collective is a grassroots network of independent Level 2 and 3 Support Coordinators and Social Workers providing ethical, progressive support across South-East Queensland.

Founded in 2021 by Kristin Penhaligon, Rufaro Chinoda, and Nathan Makelainen, Incite was born out of frustration with poor-quality support, disempowering systems, and provider-driven priorities that compromise the needs of NDIS participants.

We set out to create something better.

Our Approach

We provide practical, person-centred support to help you:

  • Understand and use their NDIS plans effectively

  • Navigate complexity, transitions, and crisis

  • Make informed decisions about their lives

  • Build meaningful relationships and community connections

  • Find fulfilling employment and pursue goals with confidence

We take a holistic, justice-oriented approach to support, advocating for systemic change while helping people thrive in the present. Whether you’re facing barriers due to disability, systems, or society, we’re here to walk alongside you with respect, courage, and a commitment to justice.

What Drives Us

We believe in collective care, not charity.

In possibility, not pity.

In your right to lead your own life, backed by professionals who truly see you

At Incite, our mission is to restore power to the people we support. We work with individuals, families, and professionals who are tired of "business as usual" and ready for support that delivers outcomes and respects your time, voice, and goals.

Why Incite Collective?

We challenge the status quo in disability services. We’re not afraid to bypass convention if it means securing the best outcomes. Every action we take is grounded in ethics, inclusivity, and a deep belief in the capacity of every person.

At Incite Collective, we see the person, not just the participant.

We build capacity, not dependency.

And we back bold change, because it’s what people deserve.

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 FAQs

  • Support coordination is very broad, and looks different for everyone depending on their support needs. However, as an overview, some of the key responsibilities of our roles are to help: 

    • Understand and use your NDIS plan

    • Make the most of your funded supports

    • Access community and mainstream services

    • Build your ability to become more independent

    • Make a plan to meet needs and work towards goals

    • Identify and address risks, and help plan for crisis management plans

    • Connect with informal, mainstream and community services, groups and activities

    • Connect with providers, and work out when to access supports and services, and how much you want to pay for these.

    • Help with service agreements, service bookings, and understanding how to use the NDIS portal

    • Explore and design individualized living options (ILO) and/or other individualized support

  • Generally, you can access support coordination by utilizing the "support coordination" funding allocated in your plan under Capacity Building. This funding is calculated based on the hourly rate set by the NDIS, and is for a specific amount of hours within the plan period. We are also able to offer services if you don't have this included, but feel like you would benefit from support coordination in your plan. Feel free to reach out to discuss how this would look further.  

  • The funding for support coordination is calculated based on the hourly rate of $100.14. This is what we charge and we work in 15min increments. Further details on how this funding is utilized can be found on our resources page, or you can reach out to discuss this further.  

  • We service participants all across Brisbane, as well as the surrounding areas in South-East Queensland including Moreton Bay, Sunshine Coast, Gold Coast, Logan, Ipswich and Toowoomba. We are also happy to offer telehealth services if meeting in person isn't a priority. You can speak to the team further to find out more.  

  • At this stage we are not a registered provider, so we are only able to bill from self-managed and plan-managed support coordination funding. However, if you believe our service is right for you, we can assist in requesting the funding be changed to allow for ongoing engagement. You are welcome to speak with us further on what this process looks like.

  • The short answer is yes, we are always looking for well-suited individuals that have a passion to work in this space. If you feel you would like the opportunity to work in a fulfilling role that allows for a high degree of independence and growth, we have an expression of interest form you can fill out on our contact page.